Effective Date: 7 May 2025

Welcome to Crawshaws. By accessing or using our website (https://www.crawshaws.co.uk/), you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Introduction

These Terms and Conditions govern your use of our website and the purchase of products from us. If you do not agree with any part of these terms, please do not use our website.

2. Company Information

Crawshaws is a UK-based company specializing in the sale of stone care consumables and floor cleaning machines. Our registered office is located at:

Odlings MCR Ltd t/a BI Crawshaws & Co
Rosscliffe Road, Junction 8 Business Centre,
Ellesmere Port, Cheshire, CH65 3AS
United Kingdom
Phone: 0151 355 0261

3. Use of the Website

  • You must be at least 18 years old to use our website or purchase products.

  • You agree not to use the website for any unlawful purpose or in any way that may harm Crawshaws or any other person.

  • We reserve the right to suspend or terminate your access to the website if you breach these terms.

4. Product Information and Availability

  • We strive to ensure that all product descriptions, images, and prices are accurate. However, errors may occur. If we discover an error in the price or description of a product you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order or cancel it.

  • All products are subject to availability. We reserve the right to limit the quantities of any products we offer.

5. Ordering and Payment

  • By placing an order, you are offering to purchase a product subject to these terms.

  • All orders are subject to availability and confirmation of the order price.

  • Payment must be made in full at the time of ordering. We accept [insert accepted payment methods].

6. Delivery

  • Delivery times may vary depending on availability and are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

  • We aim to deliver products within the estimated delivery times; however, delays can occur.

7. Returns and Refunds for Defective Products

Under the Consumer Rights Act 2015, you have the right to return goods that are faulty, not as described, or unfit for purpose.

  • 30-Day Right to Reject: If your product is faulty, you have the right to reject it within 30 days of receipt and receive a full refund.

  • Repair or Replacement: If you discover a fault after 30 days, but within six months of purchase, you are entitled to a repair or replacement. If the product cannot be repaired or replaced, you may be entitled to a refund.

  • How to Return: To initiate a return, please contact our customer service team at 0151 355 0261 or email [insert email address] with your order details and a description of the issue.

8. Limitation of Liability

  • Crawshaws shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our website or products.

  • Our total liability to you for any loss or damage arising out of or in connection with these terms shall not exceed the total amount paid by you for the products.

9. Intellectual Property

  • All content on this website, including text, graphics, logos, and images, is the property of Crawshaws or its content suppliers and is protected by UK and international copyright laws.

  • You may not reproduce, duplicate, copy, sell, or exploit any portion of the website without express written permission from us.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms and Conditions

We reserve the right to update or modify these terms and conditions at any time without prior notice. Your continued use of the website following any changes indicates your acceptance of the new terms.

If you have any questions about these Terms and Conditions, please contact us at:

Odlings MCR Ltd t/a BI Crawshaws & Co
Rosscliffe Road, Junction 8 Business Centre,
Ellesmere Port, Cheshire, CH65 3AS
United Kingdom
Phone: 0151 355 0261